What does shipping cost and how fast is it?
EVERYWHERE: We offer FREE STANDARD SHIPPING on EVERY ITEM in the store to anywhere in the world. No minimums, not now, not ever. We eat shipping costs for breakfast. FREE PREMIUM SHIPPING: All orders $50+ qualify for free premium shipping to anywhere in the world.
USA - Apparel and Mugs: We are a print-on-demand shop, which means that we will create your products upon receiving your order. Due to this our standard shipping (free) on apparel is 5-7 business days within the continental United States via USPS. We offer expedited shipping for $7 that will ship a little bit faster in 3-4 business days via USPS Priority (free on orders over $50+). Finally, if you really need your items fast, we offer express shipping in 2-3 business days for $20 via FedEx.
Outside the USA: Apparel and Mugs: We are a print-on-demand shop, which means that we will create your products upon receiving your order. Due to this our standard shipping (free) on apparel is 10-21 business days and varies widely by country. This option does not come with door-to-door tracking. We offer expedited shipping for $17 that will ship faster in 4-9 business days (free on orders $50+). Finally, if you really need your items fast, we offer express shipping in 3-6 business days for $26. Please note that these international ship times are generalized and may vary by country.
What brands do you use and how is apparel printed?
Every item in our shop is made on demand, which means that we do not print any items until your order is placed. All items are printed and shipped from within the USA by Spreadshirt at their facilities in Nevada and Pennsylvania. The apparel Spreadshirt prints our designs on comes from name brands such as Gildan, Hanes, and Spreadshirt's brand apparel. You can find out more specifics about what garment an item will be printed on in the product description of that item.
Will my item look exactly like the picture?
If you order a shirt or hoodie, no, not exactly like the picture but darn close. Because we do not print any items until an order is made, the images on the website are digital mockups or examples of what the end product will look like. Printing may vary based on the complexity of the design and the specific garment that it is being printed on. We do our best to match the mockup.
However, clearance items, stickers, patches, and hats use real pictures of the items and will be the exact item that is shipped to you (in the case of clearance items) or a duplicate of the item pictured. One caveat; embroidery on hats can be tricky, and if your hat doesn't look right please let us know and we will exchange it for you.
How do items print on extended sizes?
We are proud to offer many of our t-shirts and hoodies in sizes up to 6XL. The printing process and quality is the same as smaller sizes. However, on larger sizes the printed area does not increase, so the printed image on a 5XL will be the same size as on an XL.
How do I know that what I order will fit me?
You can use our size chart to get an idea of how a product will fit. If you receive your product and it doesn't fit quite right, you can exchange it for a different size or return it for a refund by contacting us. You only pay return shipping.
Help! I made a mistake when I ordered. What should I do?
If you order the wrong color or size, please notify us as soon as possible. We are more than happy to make changes for you, but orders usually go to print within a few hours of being received, so we have a very short window in which we can stop our printer and modify your order. Please be sure to check your order receipt that is emailed to you and let us know ASAP if something needs to be changed with your order.
What if I decide I don't want my item?
If you change your mind and decide you don't want your item, you can return it for a full refund. Just make sure to notify us within 14 days of receiving your order. You only pay return shipping. Refunds will be issued upon receipt of return.
My order doesn't look right or was damaged during shipping. What do I do?
Mistakes happen, and we make them from time to time. And sometimes packages get damaged in transit. If this happens to you, let us know and we will get a replacement order out to you as soon as possible at no charge. Please make sure to send us a picture of the damage, we can't process a new order without it.
My shirt or hoodie has small stains on it. It's not a big deal but it's not ideal. What can you do?
Sometimes there are stains on the apparel that are remnants of the printing process. These stains should disappear after the first wash. If they don't come out after a wash, let us know and we will work with you to exchange the item.
Your site is great, but I don't want to pay full price...
Well, you can sign up for our email list. You will immediately receive a code for 10% off your first order. We won't be offended if you unsubscribe later on.
You could also listen to the podcasts of some of our affiliate partners, they have discount codes on their websites or within the audio of their podcasts...
Islanders Anxiety at LighthouseHockey.com
The History of Hockey Podcast
Isles Buzz at LighthouseHockey.com
Do you ever add new teams?
We do! We add a new design each week, usually from a team that isn't already on the site. We call it #NewMerchMonday and announce it on Twitter, Facebook, and notify everyone on our email list. The first Monday after Thanksgiving, or Cyber Monday, is also a very special Monday for us because we release half a dozen or more designs in one day!
Can I request a specific team?
Sure! We are always taking requests and love to learn about hockey history that we haven't heard about before. Feel free to contact us or drop a suggestion to us on Twitter. One thing though, please be patient. We get a lot of requests and sometimes it can take months for us to be able to offer a specific team for sale. Please note that we are unable to offer any post-Original Six NHL teams at this time.
How can my blog/podcast/store/famous instagram dog become an affiliate?
Feel free to contact us and let us know. We'd be happy to chat and see if a partnership would make sense for both of us.
