Frequently Asked Questions

 

I placed an order and was charged but have not received any order confirmations. What gives?

Our system automatically sends an email confirmation for every order and a second email when the order ships. Many times our emails are blocked or routed to your spam/junk folder. Please check those places as that is likely where the emails are going if you haven't received them in your inbox. If you still have no luck finding our emails, you can email us at support@vintageicehockey.com or message us on Facebook to confirm your order. When you send an email to us through your email service, that lets your email service know we are legit, which should correct the issue. 

I haven't received the discount code for joining your mailing list. What should I do?

After signing up, the code will be texted to the phone number you provided. You should receive it within a minute or two. If you don't, you can contact us at support@vintageicehockey.com or message us on Facebook and we'll be happy to help. Also - this code needs to be entered at checkout to receive the discount. 

What does shipping cost and how fast is it?

USA 

Blank in-stock jerseys: These are in stock and ship from Kentucky in 3-6 business days. 

All other items: Standard shipping on apparel, mugs, pint glasses and other items is 5-10 business days within the continental United States (generally we ship via USPS, but may occasionally use other services). If you really need your items fast, we offer express shipping in 3-6 business days on select items and pricing varies based on order value.

Canada - While we do accept Canadian orders on this website, we strongly encourage you to shop on VintageIceHockey.CA. There, you can pay in CAD and tees and hoodies are shipped directly from our printer in Vancouver, so there are no import duties to pay! Be aware, if you do shop here on VintageIceHockey.COM shipping and prices may be more expensive because we are shipping these items from the USA and they may be subject to import duties that are imposed by the carriers. 

Rest of the World: We offer premium shipping for $17 that will ship in 20-30 business days (we know, it's kind of slow for premium but since COVID the international shipping times have really slowed down). Finally, if you really need your items fast, we offer express shipping in 6-10 business days for $36. Please note that these international ship costs and times are generalized and may vary by country.

What brands do you use and how is apparel printed?

All items are printed within the USA at our printer's facilities and are shipped from within the USA . The apparel comes from name brands such as Gildan, Bella + Canvas, and others. You can find out more specifics about what garment an item will be printed on in the product description of that item or on our size chart, as it includes product descriptions. 

Will my item look exactly like the picture? 

If you order a shirt or hoodie, no, not exactly like the picture but darn close. The majority (but not all) images on the website are digital mockups of what the end product will look like. Printing may vary based on the complexity of the design and the specific garment material/color that it is being printed on. 

All jerseys, and hats use real pictures of the items and will be the same as the item pictured. One caveat; embroidery on hats can be tricky, and if your hat doesn't look like the picture on our website please let us know and we will exchange/return it for you.

What is the difference between "premium" and regular t-shirts and hoodies?  

Premium vs. Non Premium Tees  

Our regular or non-premium t-shirts are what we originally started the site with. These are Fruit of the Loom or Gildan tees that are a heavy and thick feeling style of t-shirt. We find that a lot of our customers like these when they are looking for a shirt that has a sturdy, thick feel to it. These shirts are not labeled as standard or non-premium, but you will know them since they will not say 'premium' anywhere in the title. They are also handy as many of the non-premium t-shirts we offer are available in sizes up to 6XL. However, we received feedback that some customers were interested in thinner, lighter feeling tees. 

Our premium t-shirts were introduced to provide an option for a lighter and thinner feel of t-shirt. There are two types of these premium tees.

1. The first is used for our text-only or "Dated" designs. These are Next Level brand 6210 shirts that are 60% cotton but still provide a lighter, softer feel than the standard shirt. Not all teams have these dated t-shirts available.
2. The second type of premium tee is used on all of the graphic design tees that have "premium lightweight" in the title (other than the "Dated" ones described above) and were introduced to fill a need where our customers had been requesting lighter and softer tees. These are 100% Bella + Canvas 3001 tees that are very popular these days. We've recently added one of these for every graphical design on the site so that every one of our graphic tees has both a standard and premium Bella + Canvas option. Please note that if you don't like light feeling t-shirts, you would probably better enjoy our standard shirts. 
3. Finally, we also offer super lightwegight Bella + Canvas 3413 tri-blend t-shirts. These are denoted by the "super light" moniker in the product name. They are a blend of cotton, polyester and rayon and weigh less than 8 ounces. Truly the lightest shirt you can buy! 

For more details on the sizing and content of these items, please see our size chart page.

Premium vs. Non Premium Hoodies/Sweatshirts  

Our regular or non-premium hoodies are what we originally started the site with. These are Gildan G18500 hoodies that are a thick, heavy blend hoodies that you probably know well from many other retailers. These are 50% cotton and while durable and comfortable, they are not super soft. These hoodies are not labeled as standard or non-premium, but you will be able to identify them since they will not say 'premium' anywhere in the title. They do come in handy as many of the colors we offer are available in sizes up to 5XL. 

Our premium hoodies were introduced recently to provide an option for a much softer feeling hoodie. These are 80% cotton and are the real deal. They are our printers' (Spreadshirt) in-house brand of hoodie, made especially to print on their own machines. We highly recommend these hoodies if you're looking for a soft, hoodie that you can wear regularly. 

Every graphic design on our site will have a premium and non-premium hoodie option. To spot the difference, just look for "(Premium)" in the subject line. 

For more details on the sizing and content of these items, please see our size chart page.

The designs look way too big for the shirts in the pictures. Is that how it will really print?  

No, generally the designs that look super huge are old mockups that we haven't been able to update to newer versions just yet. The pictures are digital mockups, so it doesn't represent the exact print area of the designs. The designs will be printed with a longest side of about 10 inches, which is pretty normal for a shirt. This also does not scale up, so the print area will be about the same on a medium as it is on a 3XL, so the designs do get smaller relative to the apparel as you go up in size. 

How do items print on extended sizes?  

We are proud to offer many of our t-shirts and hoodies in sizes up to 6XL. The printing process and quality is the same as smaller sizes. However, on larger sizes the printed area does not increase, so the printed image on a 5XL will be the same size as on an XL.  Please note, at this time on the standard tees and the standard hoodies are available in extended sizes. 

How do I know that what I order will fit me? 

You can use our size chart to get an idea of how a product will fit. If you receive your product and it doesn't fit quite right, you can exchange it for a different size or return it for a refund by contacting us. You would only need to pay return shipping. 

Help! I made a mistake when I ordered. What should I do? 

If you order the wrong color or size, please notify us as soon as possible. We are more than happy to make changes for you at no charge, but orders usually go to print within a few hours of being received and ship within 48 hours, so we have a very short window in which we can stop our printer and modify your order. Please be sure to check your order confirmation that is emailed to you and let us know ASAP if something needs to be changed with your order. If your order has already gone to print, you will have to follow our normal return/exchange process in which you only pay return shipping to send the items back and we will process a new order for you at no charge.

What if I decide I don't want my item? 

If you change your mind and decide you don't want your item, you can return it for a full refund. Just make sure to notify us within 14 days of receiving your order. You only pay return shipping. Refunds will be issued upon receipt of returned item. Please read our full return/exchange policy here. 

Extended Holiday Returns: For holiday returns, all orders placed between October 1st and December 31st are eligible for return through January 31st as long as the product is returned in the condition in original condition.

My order doesn't look right or was damaged during shipping. What do I do? 

Mistakes happen, and we make them from time to time. Sometimes the carriers will damage the packages in transit. If this happens to you, let us know and we will get a replacement order out to you as soon as possible at no charge. Please make sure to send us a picture of the damage, we can't process a new order without it. 

My shirt or hoodie has small stains on it. It's not a big deal but it's not ideal. What can you do? 

Sometimes there are stains on the apparel that are remnants of the printing process. They are usually very small and greyish or clear looking. These stains should disappear after the first wash. If they don't come out after a wash, let us know and we will work with you to exchange the item. 

Your site is great, but I don't want to pay full price... 

Well, you can sign up for our text and email list. When you sign up for both, you will immediately receive a code for 15% off your first order. We won't be offended if you unsubscribe later on. If you've already used that code, stay on the list for a bit. We do send out codes and run sales throughout the year. 

You could also listen to the podcasts of some of our affiliate partners, they have discount codes on their websites or within the audio of their podcasts...

Islanders Anxiety at LighthouseHockey.com

Do you ever add new teams? 

We do! We add new designs all the time. When we do announce it on Twitter, Facebook, and notify everyone on our email list. 

Can I request a specific team? 

Sure! We are always taking requests and love to learn about hockey history that we haven't heard about before. Feel free to contact us or drop a suggestion to us on Twitter. One thing though, please be patient. We get a lot of requests and sometimes it can take months for us to be able to offer a specific team for sale.