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Pre-Order Policy

 

PRE-ORDER TERMS: 

By ordering a pre-order jersey from Vintage Ice Hockey, you agree to the following terms and conditions. 

  1. PAYMENT: The customer is responsible for paying 100% of the cost of their jersey pre-order at checkout and will be billed immediately in full upon completing checkout.
  2. FULFILLMENT: Please refer to the product page for anticipated ship dates. These anticipated ship dates are only an estimate and not a guarantee of actual ship date.
  3. JERSEY NAMES: Vintage Ice Hockey reserves the right to cancel and refund pre-orders for jersey names that are vulgar or offensive. 
  4. RETURN POLICY:
  • Returns must be started within 60 days of the jersey's ship date by contacting us at support@vintageicehockey.com. 
  • Buyer will pay return shipping.  We will provide a return label for any returns where the jersey arrived damaged, or the size/name/number received does not match the order as entered by the customer at checkout. 
  • Jersey returns for "blank" or "number only" jerseys are subject to a 25% restocking fee. Jersey must be received back in like new condition to be eligible for refund. Restocking fee is waived for jerseys that arrived damaged or where the size/name/number received does not match the order as entered by the customer at checkout. 
  • Jerseys with a custom name are NOT RETURNABLE unless the jersey arrived damaged or the size/name/number received does not match the order as entered by the customer at checkout. 
  • Original shipping costs are not refundable 
  • EXCHANGE POLICY: 
  • Exchanges must be started within 60 days of the order's ship date by contacting us at support@vintageicehockey.com.
  • Buyer will pay return shipping. We will provide a return label for any exchanges where the jersey arrived damaged, or the size/name/number received does not match the order as entered by the customer at checkout. 
  • EXCHANGES FOR "BLANK" AND "NUMBER ONLY" JERSEYS are subject to a 25% restocking fee that will be paid by the buyer prior to a new jersey being provided. Exchanges for "blank" and "number only" jerseys are subject to availability of a replacement jersey. 
  • Jerseys with a custom name are NOT ELIGIBLE FOR EXCHANGE unless the jersey arrived damaged or the size/name/number received does not match the order as entered by the customer at checkout. It may take as much as 8-12 weeks for us to provide a corrected jersey.
  • Original shipping costs are not refundable.